Terms and Conditions

Terms of Use of PiNCAMP GmbH for Digital Services such as Web and App

A. General Provisions

I. Scope and Subject Matter of the Terms of Use

  1. PiNCAMP GmbH, Hansastraße 19, 80686 Munich (hereinafter the “Provider“), operates websites, internet portals, mobile applications (“App”), and other digital services (collectively “Service”) for searching, comparing, and booking camping pitches, as well as other tourism services provided by third parties (hereinafter “Third-Party Providers”).
  2. These Terms of Use apply to all users of the Service. Users may be either consumers or business entities as defined in Section 14 of the German Civil Code (BGB).
  3. The Service is intended for users who are at least 18 years old. By using the Service, the user confirms that they have read, understood, and accepted these Terms of Use.
  4. The Service does not constitute legal advice or travel advice. All information is provided without warranty.

II. Registration and Access

  1. Registration may be required for certain features of the Service. The user agrees to provide truthful, complete, and up-to-date information during registration.
  2. The User is obligated to keep their login credentials confidential and not to disclose them to third parties. The User is liable for all actions taken using their login credentials, unless they are not responsible for the misuse.
  3. The Provider reserves the right to reject registrations without providing a reason.

III. Description of Services

  1. Intermediary Services and Booking Process

    a) The Provider acts exclusively as an intermediary for accommodation contracts and other service contracts with Third-Party Providers. A contract for the use of services is concluded exclusively between the User and the respective Third-Party Provider. The Provider is not a service provider itself.

    b) The User selects a pitch or campsite from the listings and enters travel dates and desired options. Before completing the booking, the User receives an overview of the relevant details, the services, the total price, the payment process, and the cancellation policy of the respective third-party provider.

    c) By clicking the “Book Now (Payment Required)” button, the user makes a binding offer to the Third-Party Provider to enter into an accommodation contract. Acceptance occurs via a booking confirmation sent by email from the Provider or directly from the Third-Party Provider.

    d) If an immediate booking is not possible, non-binding reservation requests can be submitted to the respective Third-Party Providers via the platform. The Provider does not guarantee that a contract will be concluded based on a non-binding request.

    e) The Provider may charge a service fee for its booking services, which is displayed prior to booking and invoiced separately by the Provider after the booking is successfully completed. This service fee will be refunded in the event of cancellation within the specified time frame or if the campground declines the reservation.

  2. Availability of the Service

    a) The Provider endeavors to make the Service available with as few interruptions as possible. However, temporary interruptions due to technical issues or maintenance work are possible and do not constitute a breach of contract.

    b) The Provider does not guarantee the uninterrupted availability of the Service.

IV. User Content and Rules of Conduct

  1. After registering, users may publish content (e.g., images, reviews, comments) related to the Service via the Service and exchange messages and content with one another on the platform (hereinafter “User Content”).
  2. The minimum age for posting User Content is 18 years.
  3. User Content does not constitute statements, assertions, evaluations, or recommendations by the Provider. The Provider does not endorse User Content.
  4. Users are not permitted to send advertisements to other users or third parties via the Service, including by posting relevant links.
  5. The user warrants that the user content is not confidential and does not violate applicable law or the rights of third parties. The user further warrants that he or she holds the rights necessary for the provision of the content he or she has submitted, in particular the copyright and rights of disposal, including with respect to the rights of any third parties involved. It is the user’s sole responsibility to hold the necessary rights to post the User Content on the platform, which is generally only the case if the User has created the User Content themselves. In this regard, the User agrees to indemnify the Provider against any claims by third parties.
  6. The User agrees not to post any content that is untrue, offensive, threatening, coercive, or defamatory; that glorifies violence; that is pornographic, harmful to minors, racist, incites hatred, or is otherwise criminal or unlawful in nature; or that infringes the rights of third parties (e.g., copyrights, trademark rights, patent rights, or related rights, personal rights, data protection rights, or property rights).
  7. The User may not upload or store on the provider’s data storage media any data that, by its nature, character, size, or quantity, is capable of impairing the functioning of the provider’s or third parties’ IT systems or infringing upon their rights (e.g., viruses, Trojan horses, spam emails, etc.).
  8. The option to submit reviews is intended exclusively for a tourism-oriented target audience. The topic of long-term camping is excluded from this. The provider therefore reserves the right not to publish or to delete reviews that do not have a tourism-related context as defined in this Section IV.8.
  9. With regard to the reviews they submit, Users are obligated:
    • to ensure that their review is correctly assigned to a campsite or another related service,
    • to write the review themselves and submit a review only for services they have personally used, based on their own experiences during a stay at the reviewed campground and/or on their own experiences during the booking process or a booking inquiry,
    • to submit only one review per campsite,
    • to refrain from making false statements of fact regarding campsites or Third-Party Providers, as well as from making discriminatory, offensive, false, or otherwise unlawful comments,
    • to formulate comments in an objective and fair manner and to refrain from making sweeping generalizations. Comparisons with other campgrounds are not permitted,
    • not to submit a review or post User Content if he is the owner, operator, employee, or otherwise has a business or family relationship with the campsite being reviewed or a Third-Party Provider, or if he is acting on their behalf or in exchange for payment or other monetary benefits,
    • not to include any overt or covert advertising or links to external sites in his comments,
    • not to post any images, videos, depictions, or other user-generated content that identifies specific individuals and/or infringes upon their personal rights, and not to publish any personal data of third parties,
    • to clearly label reviews regarding long-term stays (permanent camping) as such.
  10. User reviews are not pre-screened by the Provider. If a violation of the provisions in Sections IV.4 through IV.9 is suspected, this can be reported to the Provider using the “Report Review” button. Content reported in this manner will be blocked immediately and reviewed by the Provider within a reasonable period of time; if necessary, it will be permanently removed from the platform. In this regard, Section IV.14 applies.
  11. Camping offers from third parties are not reviewed by the Provider in advance. If you suspect that content is illegal, you may report it to the Provider at the URL https://www.pincamp.de/magazin/content-violation-report-dsa-art-16. Content reported in this manner will be reviewed by the provider within a reasonable period of time and, if necessary, permanently removed from the Service. In this regard, Section IV.14 applies.
  12. By posting User Content, the User grants the Provider a comprehensive, though not exclusive, royalty-free right of use that is unrestricted in terms of subject matter, location, and duration. This right of use includes, in particular, the right to store the User Content, reproduce it, publish it anywhere on the platform, make it publicly accessible, reproduce it in any other manner, or use it for the purpose of online advertising. The Provider may also edit the User Content for this purpose while respecting any moral rights of the author. The Provider is further entitled to sublicense the aforementioned right of use to companies affiliated with the Provider and to third parties.
  13. The Provider reserves the right to exclude users from the system without stating reasons and without prior notice, as well as to delete user content or, while respecting copyright, to modify it. This applies in particular to User Content that is unlawful or immoral. Insofar applies section IV.14.
  14. The Provider carries out exclusions, blocks, or deletions following human review and without relying solely on algorithmic decision-making, and informs affected users or Third-Party Providers of exclusions, blocks, or deletions of user content in an appropriate manner, stating the relevant reasons. The Provider acts carefully, objectively, and proportionately, taking into account the rights and legitimate interests of all parties involved, as well as the fundamental rights of users enshrined in the Charter of Fundamental Rights of the European Union—such as the right to freedom of expression, media freedom and pluralism, and other fundamental rights and freedoms. The Provider has no contractual obligation to monitor, exclude, block, or delete content. The reporting procedure is free of charge and easily accessible. Information on the reporting and remedy procedures, content moderation, and the provider’s internal complaint management system can be found at pincamp.com/dsa.

V. Copyright

  1. The content published in this offer - such as software, products, trademarks, images, etc.- is legally protected, and its use or exploitation without the consent of the rights holder is prohibited. Unless otherwise provided by law, only personal, non-commercial use within the scope of the Site’s intended purpose is permitted.
  2. If you suspect a violation of intellectual property rights or other third-party rights, you may report this to the Provider at service@pincamp.com. Content reported in this manner will be reviewed by the Provider within a reasonable period of time and, if necessary, permanently removed from the website.

VI. Data Protection

  1. The Provider undertakes to comply with applicable data protection regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data, on the free movement of such data, and on the repeal of Directive 95/46/EC (General Data Protection Regulation, GDPR), the Federal Data Protection Act (BDSG), and the Telecommunications and Digital Services Data Protection Act (TDDDG), and to process any personal data that the user provides via the Service in accordance with these regulations and our Privacy Policy.
  2. The inquiry and contact forms available on the Website may only be used for their intended purpose. Users are not permitted to collect or publish other users’ personal data or information.

VII. Warranty and Liability

  1. The Provider endeavors to ensure the proper operation of the Service but does not guarantee the uninterrupted availability or accessibility of the Service. To that extent, the Provider assumes no warranty and is not liable for technically caused delays, interruptions, or outages.
  2. The information available on the Service (in particular descriptions, images, prices, and availability) regarding the services is based on information provided by third parties. The Provider cannot verify the accuracy, completeness, or timeliness of the information provided. In this regard, the Provider makes no warranty regarding the completeness, timeliness, accuracy, legality, or other quality of the information provided by third-party providers. The Provider primarily integrates prices and availability information from Third-Party Providers’ offers. The Provider retrieves this information at regular intervals from the Third-Party Providers’ websites and data interfaces and displays it to the user based on the status of the most recent retrieval. Due to fluctuations that can occur at any time in prices and availability, the prices and data displayed may not always be current. When navigating from the Provider’s website to a third-party website, it is therefore possible that the data displayed on the Provider’s website no longer corresponds to the data displayed by the Third-Party Provider itself after the third-party website has been accessed.
  3. Similarly, the Provider does not guarantee that user-generated content is lawful, accurate, up-to-date, and/or complete.
  4. The booking options offered by the Provider, as well as links to booking offers from third parties, do not constitute a recommendation by the Provider. The Provider assumes no liability for links to third parties or for promotional links via text or advertising banners, nor for the content displayed on the websites of third parties.
  5. The Provider is neither a provider of travel services nor a tour operator as defined by law (Sections 651a et seq. of the German Civil Code (BGB)). For contracts brokered between the User and third parties that are concluded through the use of the Provider’s service, the terms and conditions of the respective Third-Party Provider apply; see Section III.1. The Provider is not liable for the conclusion of the contract with the Third-Party Provider and is also not the contracting party to the accommodation contract concluded with the respective Third-Party Provider. Furthermore, the Provider is not liable for the proper performance of services under the contract concluded with the Third-Party Provider. The Provider is therefore neither entitled nor obligated to accept notices of defects regarding the services of third-party providers. Notices of defects must always be directed to the Third-Party Provider.
  6. With respect to contractual or non-contractual claims, the Provider is liable only for damages resulting from intentional or grossly negligent conduct, as well as for damages arising from negligent breaches of those obligations that are essential to the proper performance of a contract with the relevant user and on the fulfillment of which the contracting party may therefore rely (cardinal obligations). In the latter case, liability is limited to damages typical for the contract and foreseeable at the time the contract was concluded. The foregoing limitations of liability do not apply in cases of injury to life, limb, or health; within the scope of the Product Liability Act; or in the event that express warranties are provided.

VIII. Right of Withdrawal

  1. The Provider notes that, in accordance with statutory provisions (§ 312g(2)(9) of the German Civil Code (BGB)), there is no statutory right of withdrawal for contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, as well as for the provision of other services related to leisure activities, if the contract specifies a specific date or period for the provision of such services. Accordingly, there is no right of withdrawal for accommodation contracts with Third-Party Providers arranged through the Provider.
  2. For paid additional Offers (in particular in-app purchases), the separate cancellation policy in Section B.II.3 of these Terms of Use applies.

B. Special Terms and Conditions for the PiNCAMP Camping App

I. Right of Use and License

  1. The Provider grants the User a non-exclusive, non-transferable, and perpetual right to use the app for personal purposes.
  2. The user may not modify, decompile, or reverse-engineer the app’s source code, unless permitted by law (Section 69e of the German Copyright Act (UrhG)).

II. Paid Additional Services (In-App Purchases)

  1. Users may purchase additional services (such as, but not limited to, digital discount cards, parking space data, and other products) via in-app purchases.
  2. Billing is handled through the respective app store (Apple App Store or Google Play Store). Subscriptions have a term of one year and are automatically renewed unless canceled with one month’s notice prior to the end of the term.
  3. Subscriptions can be canceled directly through the respective app store or by contacting the provider.

Cancellation Policy for Additional Services (App Subscriptions)

(Valid exclusively for contracts involving supplementary digital services concluded directly with PiNCAMP)

Right of Cancellation: You have the right to cancel this contract within fourteen days without providing a reason. The withdrawal period is fourteen days from the date the contract is concluded. To exercise your right of withdrawal, you must inform us (PiNCAMP GmbH, Customer Service, Hansastraße 19, 80686 Munich, email: service@pincamp.de) of your decision to withdraw from this contract by means of a clear statement (e.g., email). Since all purchases and/or subscriptions within the app are initiated, agreed upon, and processed exclusively through the respective app store (iOS/Android), you can exercise your right of withdrawal online at the following web addresses:

  • iOS/Apple: https://reportaproblem.apple.com
  • Android/Google: https://play.google.com/store/account/orderhistory.

If you use this online feature, we will promptly send you, via the respective app store provider through which a contract was concluded within the app, a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notice of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal: If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

Special Notes: If you have requested that the services begin during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of services already provided up to the time you notify us of your exercise of the right of cancellation with respect to this contract, compared to the total scope of services provided for in the contract.

(Note: For purchases made through app stores, the right of withdrawal may need to be exercised directly with the provider of the respective app store.)

C. Special Terms and Conditions for the Website

I. Recommendation Systems and Search Results

The Provider uses a system to suggest certain information to users on the listings or to prioritize that information—including as a result of a search initiated by the user—or that otherwise determines the relative order or prominence of the information displayed (“recommendation system”). The recommendation system uses the parameters described at https://www.pincamp.de/unternehmen/faq/#sortierung. Although users can filter results, they cannot change or influence these sorting parameters.

D. Amendments to the Terms of Use

  1. The Provider is entitled to amend these Terms of Use with future effect, provided there is an objective reason to do so. An objective reason exists, in particular, in the event of changes to statutory or regulatory requirements, changes in case law, technical advancements, or adjustments to the Provider’s range of services.
  2. The Provider will publish the amended Terms of Use in an appropriate manner on the Service and notify the User thereof, to the extent that such notification is feasible within the specific user relationship (e.g., through a notice displayed while using the Service, via an in-app notification, or—if a contact option is available—by email).
  3. The amended Terms of Use take effect if the user continues to use the Service after the amendments take effect, provided that the User has been informed of this consequence in connection with the amendment and has been given the opportunity to terminate use of the Service.
  4. The Provider will not make any changes that significantly alter the essential performance obligations or the contractual balance to the detriment of the User. In such cases, the Provider will obtain the user’s express consent.
  5. The User is free to discontinue the use of the service at any time.

E. Final Provisions

  1. The language of the contract is German. If these Terms of Use are also made available in other languages, such translations are provided solely for the purpose of better understanding. Only the German version is authoritative and legally binding. The Provider will not store the text of the contract, even after the contract has been concluded.
  2. All legal relationships between the Provider and the User are governed exclusively by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods. With respect to consumers, the first sentence applies only to the extent that the choice of law does not undermine the protection afforded by mandatory legal provisions of the country in which the consumer has his or her habitual residence.
  3. If the User is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be the provider’s place of business. The same applies if the User does not have a general place of jurisdiction in Germany or if the user’s domicile or habitual residence is unknown at the time the action is filed.
  4. Should individual provisions be wholly or partially invalid or unenforceable, or should they subsequently lose their validity or enforceability, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provisions shall be replaced by the applicable statutory provisions.

Munich, September 2026