Terms and Conditions

Please note the following terms of use of PiNCAMP GmbH as the operator of this online service.

1. General

1.1. PiNCAMP GmbH, Hansastr. 19, 80686 Munich (hereinafter referred to as the “Provider”) operates websites, internet portals, apps, and social media platforms (hereinafter collectively referred to as the “Offer”) for the purpose of searching for campsites and comparing and booking services offered by campsites, event organizers, campsite chains, campsite cooperations, and other providers of campsite services (hereinafter referred to as “Third-Party Providers”).

1.2. The Offer is aimed at all users of the offers mentioned in section 1.1 (hereinafter referred to as “Users”). These Terms of Use apply to all content and services provided by the Provider to the User. They apply in the version current at the time of use of the Offer, subject to any subsequent changes in accordance with Section 5.1. By using the Provider's website, the User confirms that they have read and understood the Terms of Use, agree to them, and have taken note of the Privacy Policy.

1.3. The provider offers information on the availability and bookability of services from third-party providers and, in some cases, the direct booking of these services via the provider. The provider's offer does not constitute advice.

1.4. Travel services and other services are booked via a technical connection established by the provider to the third-party provider's offer. The provider is neither a provider of accommodation services and/or other related additional services or other travel services, nor a tour operator within the meaning of the law. The provider acts exclusively as an agent for (accommodation) contracts with third-party providers.

1.5. The user selects a campsite from the provider's offer. If immediate booking is possible, the user enters their desired travel dates and selects their desired option (e.g., pitch for tents, pitch for motorhome, etc.). The user can enter their personal data and payment details in the booking process. Before completing the booking, the user receives an overview of all data and selected services, the total price, payment processing information, and the cancellation policy of the selected third-party provider. The customer can make corrections to their entries at any time during the booking process or cancel the booking completely. Only by clicking on the “Book now and pay” button does the user make a binding offer to the third-party provider to conclude an (accommodation) contract and to the provider to conclude an agency contract. The user will then receive confirmation that their offer has been received. This confirmation only constitutes confirmation of acceptance of the contract offer if this is expressly stated. Otherwise, the user will subsequently receive another email with an express confirmation of the contract.

If immediate booking is not possible, the user can make a non-binding reservation request to the campsite.

1.6. By booking the services of a campsite, the user accepts the terms and conditions of the respective third-party provider, if available. These apply in addition to the provider's own terms of use and may regulate payment terms, provisions regarding due dates, liability, cancellation, rebooking, and refunds (if applicable), as well as other booking conditions. These terms and conditions of the third-party provider will be made available to the user during the booking process when booking through the provider.

1.7. The booking is accepted subject to availability of the service by means of a corresponding booking confirmation sent by email. By booking via the provider's offer, the user instructs the provider to make the booking with the selected third-party provider. The third-party providers then collect the amounts directly via a payment method specified during the booking process. The provider may charge an additional service fee for bookings, which will be displayed to the user in the booking process before the booking is made. This will be invoiced separately by the provider after successful booking. The provider will then collect the service fee directly via a payment method specified during the booking process. The service fee will be refunded in the event of cancellation within the previously notified cancellation period or if the booking is rejected by the campsite.

1.8. The contract for the corresponding service is concluded exclusively between the user and the third-party provider, not between the user and the provider. All rights of the user arising from this contract must be asserted by the user against the third-party provider. Bookings via the provider's offer are reserved for individuals who are at least 18 years of age.

1.9. The provider reserves the right to make changes, additions, or deletions to the information provided via the offer without prior notice, as well as to as to block, change, supplement, or delete websites, internet portals, apps and social media platforms, etc.in whole or in part, or to temporarily or permanently discontinue publication.

1.10. The provider points out that, in accordance with the statutory provisions (§ 312g (2) No. 9 BGB), there is no statutory right of withdrawal for contracts for the provision of services in the areas of accommodation for purposes other than residential purposes and for the provision of other services in connection with leisure activities if the contract provides for a specific date or period for the provision of services. Accordingly, there is no right of withdrawal for accommodation contracts with third-party providers brokered by the provider.

2. Third-party content / user content

2.1. After registering, users can publish content (e.g., images, reviews, comments) related to the offer and exchange messages and content with each other on the platform (hereinafter “user content”).

2.2. The minimum age for posting user content is 18 years.

2.3. User content does not represent statements or findings, evaluations, or recommendations by the provider. The provider does not adopt the user content as its own.

2.4. Users are not permitted to advertise to other users or third parties via the service, including by setting corresponding links.

2.5. The user guarantees that the user content is not confidential and does not violate applicable law or the rights of third parties. The user further warrants that they have the rights necessary for the provision of the content they have entered, in particular the copyrights and rights of disposal, also insofar as this concerns the rights of third parties involved. It is the sole responsibility of the user to hold the necessary rights for posting user content on the service, which is generally only the case if they have created the user content themselves. In this respect, the user undertakes to indemnify the provider against claims by third parties.

2.6. The user undertakes not to post any content that is untrue, offensive, threatening, coercive, or defamatory, glorifies violence, is pornographic, harmful to minors, racist, incite hatred, or is otherwise criminal or illegal in nature, or that infringes the rights of third parties (e.g., copyrights, trademark rights, patent rights, brand rights, ancillary copyrights, personal rights, data protection rights, or property rights).

2.7. The user may not upload any data or store any data on a data carrier belonging to the provider which, due to its type or nature, size or number, is likely to impair the functioning of the IT systems of the provider or third parties or to infringe their rights (e.g. viruses, Trojan horses, spam emails, etc.).

2.8. The offer to submit reviews is aimed exclusively at a tourist-oriented target group. This does not apply to the subject area of permanent camping. The provider therefore reserves the right not to publish or to delete such reviews that have no tourist-related content within the meaning of this section 2.8.

2.9. With regard to the reviews they submit, the user is obliged to

ensure that their review is correctly assigned to a campsite or other service,
write the review themselves and only submit reviews for services that they have used themselves and that are based on their own experiences during a stay at the campsite being reviewed and/or on their own experiences during the booking process or a booking request,
to submit only one review per campsite,
not to make any false statements about campsites or third-party providers, and not to make any discriminatory, offensive, false statements or otherwise unlawful comments,
to formulate comments objectively and fairly and not to make sweeping judgments. Comparisons with other campsites are not permitted.
not to submit any reviews or user content if they are the owner, operator, employee, or otherwise economically or family-related to the campsite or third-party provider being reviewed, or if they are acting on their behalf or in return for payment or other monetary benefits,
not to include any open or disguised advertising or references to external sites in their comments,
not to post any images, videos, representations, or other user content that identifies individuals and/or violates their personal rights, and not to publish any personal data of third parties.
Reviews of long-term stays (permanent camping) must be identified as such.

2.10. User reviews are not checked by the provider in advance. If a violation of the provisions of sections 2.4. to 2.9. is suspected, this can be reported to the provider using the “Report review” button. Content reported in this way will be blocked immediately and reviewed by the provider within a reasonable period of time and, if necessary, permanently removed from the site. In this respect, section 2.14 applies.

2.11. Camping offers from third-party providers are not checked by the provider in advance. If illegal content is suspected, this can be reported to the provider via the URL https://www.pincamp.de/magazin/content-violation-report-dsa-art-16. The provider will review the reported content within a reasonable period of time and, if necessary, permanently remove it from the offer. In this respect, section 2.14 applies.

2.12. By posting user content, the user grants the provider a comprehensive, but non-exclusive, free, factual, spatially and temporally unrestricted right of use. This right of use includes, in particular, the right to store and reproduce the user content, to publish it anywhere on the website, to make it publicly accessible, to reproduce it in any other way, or to use it for the purpose of online advertising. The provider may also edit the user content for this purpose, while respecting any moral rights. The provider is also entitled to sublicense the above right of use to companies affiliated with the provider and third parties.

2.13. The provider also reserves the right to exclude users from the system without giving reasons and without prior notice, as well as to delete or modify user content (while observing copyright law). This applies in particular to illegal or immoral user content. In this respect, section 2.14 applies.

2.14. The provider shall carry out exclusions, blockings, or deletions after human review and without algorithmic decision-making, and shall inform affected users or third-party providers of exclusions, blockings, or deletions of user content in an appropriate manner. The provider shall apply and enforce the exclusion, blocking, or deletion carefully, objectively and proportionately, taking into account the rights and legitimate interests of all parties involved as well as the fundamental rights of users enshrined in the Charter of Fundamental Rights of the European Union, such as the right to freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms. The provider has no contractual obligation to monitor, exclude, block, or delete content. Information on the provider's internal complaint management system can be found under pincamp.com/dsa.

3. Copyright and data protection

3.1. The content published in the offer, such as software, products, brands, images, etc., is legally protected and its use or exploitation is not permitted without the consent of the copyright holder. Unless exceptions arise from the law, only personal, non-commercial use within the scope of the intended purpose of the offer is permitted.

3.2. If you suspect a violation of property rights or other rights of third parties, you can report this to the provider at service@pincamp.com. The provider will review the reported content within a reasonable period of time and, if necessary, permanently remove it from the website.

3.3. The provider undertakes to comply with the applicable data protection regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of a natural person with regard to the processing of personal data and on the free movement of such data, and on the repeal of Directive 95/46/EC (General Data Protection Regulation, GDPR), the Federal Data Protection Act (BDSG) and the Telecommunications Digital Services Data Protection Act (TDDDG), and to process any personal data provided by the user via the offer in accordance with these provisions and our privacy policy.

3.4. The inquiry and contact forms available on the website may only be used for their intended purpose. Users are not permitted to collect or publish the personal data or information of other users.

4. Guarantee and liability

4.1. The provider endeavors to ensure the proper operation of the offer, but does not guarantee the uninterrupted usability or accessibility of the offers. In this respect, the provider does not assume any guarantee and is not liable for technically caused delays, interruptions, or failures.

4.2. The information available on the website (in particular descriptions, images, prices, availability) regarding the services is based on information provided by third-party providers. The provider cannot verify the accuracy, completeness, or timeliness of the information entered. In this respect, the provider does not guarantee the completeness, timeliness, correctness, legality, or other quality of the information provided by third-party providers. The provider primarily integrates prices and availability of third-party offers. The provider retrieves this information at regular intervals from the websites and data interfaces of third-party providers and displays it to the user based on the status of the last retrieval. Due to fluctuations that can occur at any time in prices and availability, the prices and data displayed may not always be current. When switching from the provider's website to a third-party website, it is therefore possible that the data displayed on the provider's website no longer corresponds to the data displayed by the third-party provider itself after the third-party website has been accessed.

4.3. Similarly, the provider does not guarantee that user content is lawful, correct, up-to-date, and/or complete.

4.4. The booking options offered by the provider and the links to booking offers from third-party providers do not constitute a recommendation by the provider. The provider accepts no liability for links to third-party providers or for advertising links via text or advertising banners, nor for the content displayed on the websites of third-party providers.

4.5. The provider is neither a provider of travel services nor a tour operator within the meaning of the law (§§ 651a ff. BGB). For contracts brokered between the user and third parties that come about through the use of the provider's offer, the terms and conditions of the respective third-party provider apply, see section 1.5. The provider is not liable for the conclusion of the contract with the third-party provider and is also not the contractual partner of the accommodation contract concluded with the respective third-party provider. Furthermore, it is not liable for the proper performance of the contract concluded with the third-party provider. The provider is therefore not entitled or obliged to accept complaints regarding the services of third-party providers. Complaints must always be made to the third-party provider.

4.6. In the event of contractual or non-contractual claims, the provider shall only be liable for damages resulting from intentional or grossly negligent actions, as well as for damages resulting from negligent breaches of such obligations that enable the proper execution of a contract with the user in question and on the fulfillment of which the contractual partner may therefore rely (cardinal obligations). In the latter case, liability is limited to the damage typical for the contract and foreseeable at the time of conclusion of the contract. The above limitations of liability do not apply in the event of injury to life, limb, or health, in the event of a breach of duty in relation to the protection of life, limb, or health, or in the event of a breach of a duty of care which the provider owes to the user or the user's representative.

5. Referral systems

The provider uses a system to suggest certain information to users or to prioritize this information, including as a result of a search initiated by the user, or which otherwise determines the relative order or prominence of the information displayed (“referral system”). The Referral System uses the parameters described at https://www.pincamp.de/unternehmen/faq/#sortierung. Users can filter results, but cannot change or influence these sorting parameters.

6. Miscellaneous

6.1. The contract language is German. The provider will not store the contract text even after the contract has been concluded.

6.2. All legal relationships between the provider and the user are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. With regard to consumers, sentence 1 shall only apply to the extent that the choice of law does not undermine the protection of mandatory legal provisions of the country in which the consumer has his usual residence.

6.3. If the user is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the provider. The same applies if the user does not have a general place of jurisdiction in Germany or if their place of residence or usual place of residence is unknown at the time the action is brought.

6.4. Should individual provisions be or become wholly or partially legally invalid or unenforceable, or should they lose their legal validity or enforceability at a later date, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provisions shall be replaced by the statutory provisions.

Munich, January 2026