Digital Services Act (DSA)
1. Point of contact for authorities and users, pursuant to Articles 11 and 12 DSA:
https://www.pincamp.com/legal-notice
Language of communication: German
2. Notification and redress procedure, pursuant to Article 16 DSA
The reporting and redress procedure aims to identify and remove illegal content. In accordance with Article 16 DSA, we offer our users the opportunity to report illegal content on our online platforms and apps.
PiNCAMP is a hosting service in the form of an online platform. The term “user” includes not only natural individuals but also legal entities such as companies, institutions, organizations, authorities, and associations that provide content.
Click here for our online reporting form.
3. Information on restrictions on user content (Art. 14 DSA), our internal complaint management system (Art. 20 DSA), and out-of-court dispute resolution options (Art. 21 DSA)
Our service is not intended to provide a platform for illegal content. In particular, we do not tolerate hate speech, disinformation, threats to public safety, or copyright infringement expressed or depicted in content or images on PiNCAMP.
a) Restrictions regarding user content
If we become aware of illegal content—such as content that violates applicable law, our general terms and conditions, or our terms of use—we will carefully review it and decide on appropriate measures. The same applies if we become aware of misuse through inappropriate, discriminatory, or potentially unsafe content or similar misuse of our services.
In accordance with the DSA, we therefore impose certain restrictions to curb violations of the law, which we have described in our Terms of Use.
b) Internal complaint management system
If you, as a user of our online platforms, disagree with a restrictive decision we have made, you can file a complaint within six months of receiving the contested decision by emailing legal@adac-camping.de in accordance with Art. 20 DSA.
We process complaints promptly, without discrimination, carefully, and free from arbitrariness.
c) Out-of-court dispute resolution option
In accordance with Art. 21 DSA, you have the right to choose a certified out-of-court dispute resolution body if you disagree with our decision regarding our online platforms. However, we would like to point out that the decision of the out-of-court dispute resolution body is not binding and users still have the right to assert their claims in court.
PiNCAMP GmbH does not participate in dispute resolution proceedings before a consumer arbitration body.
4. Measures and protection against misuse, in accordance with Art. 23 DSA
We do not tolerate any misuse of our online platform.
To protect against misuse of our online platform, we therefore take the measures required by the DSA.
a) Protective measures
We will suspend the provision of our services to users who frequently provide obviously illegal content for a reasonable period of time after issuing a prior warning. In addition, we reserve the right to suspend the processing of reports and complaints received via the reporting and remedy procedure or the internal complaint management system from persons or bodies or from complainants who frequently submit obviously unfounded reports or complaints for a reasonable period of time after prior warning.
When deciding on the suspension, we will assess on a case-by-case basis, in a timely, careful, and objective manner, whether the user, person, institution, or complainant is involved in abusive use, taking into account all relevant facts and circumstances apparent from the information available to us.
b) Evaluation criteria
Number of violations: The absolute number of clearly illegal content or clearly unfounded reports or complaints provided or submitted within a certain period of time, as well as their relative share of the total number of individual pieces of information provided within a certain period of time or reports made within a certain period of time.
Both aspects are important in order to make an informed decision as to whether a particular behavior constitutes abuse.
Severity of violations: We also consider the severity of the misuse, including the nature of the illegal content and its consequences.
For example, content that incites violence may be considered more serious than other types of violations.
Intentions of the user: If the intentions of the user, person, organization, or complainant who published the illegal content can be determined, these are included in the assessment. For example, this can be used to determine whether the user is intentionally attempting to abuse the system or whether other reasons triggered their behavior. To determine this intent, we contact the relevant users and ask questions to clarify their intent.
5. Information about the average monthly number of active users of our online platform, in accordance with Art. 24 (2) DSA
Average monthly number of active users of our online platform:
1.420.228 visitors / month
6. Transparency report, pursuant to Art. 15 DSA
Pursuant to Art. 15 (1) DSA, we are required to publish transparency reports once a year on the content moderation we have carried out.
Transparency report 2024: PiNCAMP_Transparency_Report_2024.pdf